Refund policy

Last updated: 20 August 2026

At IRONVA, we want you to be confident in your purchase. If you change your mind about your purchase, we accept eligible returns within 15 calendar days of delivery, subject to the conditions outlined below.

This policy applies to voluntary/change-of-mind returns and does not limit any rights you may have under applicable South African consumer law.

1. 15-Day Return Window

You may request a return within 15 calendar days from the date your order is delivered.

To request a return, please contact:

info@ironva.co.za

Your request should include:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs of the product and packaging where requested

Returns requested after the 15-day period may not qualify for a change-of-mind refund, unless otherwise required by applicable law.

2. Condition of the Product

For change-of-mind returns, products must be returned unused, undamaged, in their original packaging and with all components and accessories included. Returns that do not meet these requirements may be declined or the refund may be adjusted to the extent permitted by applicable law. This does not affect your statutory rights in respect of defective, unsafe or non-conforming goods.

The product must:

Be unused.
Be undamaged.
Be in its original packaging.
Include all components, accessories, attachments and parts supplied with the product.
Include any manuals, instructions or other materials supplied with the product.
Not show signs of misuse, excessive handling, modification or assembly that has damaged the product.
Be safely packaged for return transportation.

Important
Because IRONVA sells fitness equipment, products that have been used for workouts cannot ordinarily be returned as a change-of-mind return.

For example, an adjustable dumbbell set that has been assembled, loaded with weights and used for training would generally not qualify for a change-of-mind return.

3. Missing Parts or Damage

For a change-of-mind return, all parts and accessories must be returned.

If an item is returned with:

Missing weight plates
Missing handles
Missing connectors
Missing collars or locking mechanisms
Missing attachments
Missing accessories
Damaged components
Significant marks or damage caused after delivery
Signs of misuse or improper handling

IRONVA may decline the change-of-mind return or adjust/refuse the refund to the extent permitted by applicable law.

We will inspect returned products before approving a change-of-mind refund.

Do not send a return without first receiving confirmation from IRONVA.

4. Products Damaged During Delivery

If your product arrives damaged, please do not use it.

info@ironva.co.za

Please provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
A description of the damage

This will allow us to investigate the issue with the courier or supplier and determine the appropriate solution.

Damage that occurred during delivery is treated differently from a change-of-mind return.

Your statutory consumer rights remain unaffected.

5. Defective Products

If your IRONVA product develops a defect or fails to meet the applicable quality, safety or performance requirements, please contact us.

A product that is genuinely defective is not treated as an ordinary change-of-mind return.

Under South African consumer law, qualifying defective goods may be returned within the applicable statutory period and may entitle the consumer to a repair, replacement or refund.

We may ask you to provide photographs or videos showing the issue so that we can assess the product.

Please do not attempt to repair or modify a potentially defective product before contacting us.

6. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us at:

info@ironva.co.za

Please provide your order number and photographs of the product received.

We will investigate the issue and, where appropriate, arrange the correct product or another appropriate remedy.

7. Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the product to IRONVA unless otherwise agreed.

The product remains the customer's responsibility until it reaches us.

We strongly recommend using a tracked delivery service and retaining your proof of postage.

Where a return is required because of a product defect, incorrect product or another circumstance for which IRONVA is responsible, return arrangements will be handled in accordance with applicable law.

8. Inspection of Returns

Once we receive your return, IRONVA will inspect the product to determine whether it satisfies the requirements of this policy.

The inspection may include checking:

Product condition
Packaging
Accessories
Components
Signs of use
Damage
Missing parts
Evidence of misuse or modification

A refund will only be processed for an eligible change-of-mind return after the return has been inspected and approved.

9. Refunds

Once your return has been approved, the applicable refund will be processed using the original payment method where reasonably possible.

The time it takes for the refund to reflect in your account may depend on your bank or payment provider.

For change-of-mind returns, any applicable delivery or return costs will be handled in accordance with this policy and applicable law.

10. Exchanges

If you would prefer to exchange your product rather than receive a refund, please contact us within the applicable return period.

Exchanges are subject to product availability.

If the replacement product has a different price, the applicable difference may need to be paid or refunded.

11. Products That Do Not Qualify for Change-of-Mind Returns

A change-of-mind return may be declined where the product:

Has been used.
Has been damaged after delivery.
Has been modified.
Is missing components or accessories.
Is missing original packaging where the packaging is reasonably required for the return.
Shows signs of misuse.
Has been improperly assembled or altered.
Cannot reasonably be resold in its original condition.

These restrictions apply to voluntary/change-of-mind returns and do not remove statutory rights relating to defective, unsafe or non-conforming goods.

12. Important: Your Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit, exclude or waive any rights that you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act, or any other applicable South African legislation.

Where a product is defective, unsafe or otherwise fails to meet applicable statutory requirements, the applicable legal remedies may apply regardless of our 15-day change-of-mind return period.