Terms of service

Last updated: 20 August 2026

Welcome to IRONVA.

These Terms of Service govern your use of the IRONVA website and your purchase of products from us. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. About IRONVA

IRONVA is a South African fitness brand focused on providing practical, versatile and quality fitness equipment for home and personal training.

Throughout these Terms, "IRONVA", "we", "us" or "our" refers to IRONVA, and "you" or "customer" refers to any person accessing our website or purchasing products from us.

Our website is intended primarily for customers in South Africa.

2. Using Our Website

By using the IRONVA website, you agree that:

• You will use the website lawfully and responsibly.
• You will provide accurate and complete information when placing an order.
• You will not attempt to interfere with, damage or gain unauthorised access to our website or systems.
• You will not use our website for fraudulent, unlawful or abusive purposes.
• You are responsible for ensuring that the information you provide to us remains accurate.

We reserve the right to suspend or restrict access to the website where reasonably necessary, including where we suspect fraudulent, unlawful or abusive activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product due to photography, lighting, screen settings or manufacturing variations.
• Colours displayed on different devices may not perfectly represent the physical product.
• Product specifications may occasionally be updated by manufacturers.
• Availability may change without notice.

Where a product has specific assembly, weight, size, compatibility or usage requirements, customers are responsible for reviewing the relevant product information before purchasing.

Nothing in these Terms limits your statutory rights in relation to products that are defective, unsafe, unsuitable or not as described.

4. Fitness Equipment and Responsible Use

IRONVA products are designed to support fitness and exercise. They are not medical devices and are not a substitute for professional medical advice.

Before beginning a new exercise programme, you should consider your individual health, fitness level and physical limitations and seek professional medical advice where appropriate.

Customers are responsible for:

• Using equipment only for its intended purpose.
• Following any instructions supplied with the product.
• Inspecting equipment before each use.
• Ensuring that equipment is correctly assembled and secured.
• Using appropriate weight levels for their ability.
• Maintaining sufficient space around equipment during exercise.
• Keeping children and pets away from equipment while it is being used.
• Discontinuing use if equipment appears damaged, defective or unsafe.

Never use damaged, cracked, worn or improperly assembled equipment.

IRONVA cannot accept responsibility for injuries or damage caused by misuse, improper assembly, modification, failure to follow instructions, or use outside the intended purpose of the product, subject always to rights and liabilities that cannot lawfully be excluded or limited.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been finally accepted if, for example:

• The product is unavailable.
• There is an obvious pricing or product-description error.
• We identify suspected fraudulent activity.
• We are unable to process payment.
• There is an error in the order information.

If we are unable to fulfil an order after payment has been received, we will notify you and arrange the applicable refund in accordance with your legal rights.

6. Pricing

All prices displayed on the IRONVA website are shown in South African Rand (ZAR).

Where applicable, prices include VAT.

We reserve the right to change product prices, promotions and discounts at any time. A price change will not affect an order that has already been accepted and confirmed, except where permitted by law.

If an obvious pricing error occurs on our website, we reserve the right to correct the error and take appropriate steps in accordance with applicable law.

7. Payment

Payments are processed through the payment methods made available at checkout.

Payment must be successfully completed before an order can be processed, unless IRONVA expressly offers another payment arrangement.

We do not ordinarily have access to or store your full payment-card details when payment is processed through our third-party payment provider.

We reserve the right to place an order on hold or cancel an order where payment cannot be verified or where fraudulent activity is reasonably suspected.

8. Shipping and Delivery

IRONVA currently delivers within South Africa.

Delivery timeframes displayed on our website are estimates and may vary depending on:

• Your delivery location.
• Courier availability.
• Public holidays.
• Weather or other events outside our reasonable control.
• Product availability.
• Incorrect or incomplete delivery information supplied by the customer.

We will provide applicable tracking information where available.

Customers are responsible for providing an accurate delivery address and contact details.

If an incorrect address is provided and additional delivery costs are incurred, the customer may be responsible for those additional costs, subject to applicable law.

If an order is delayed significantly beyond the agreed or legally applicable delivery period, you may have cancellation or other rights under applicable law. ECTA, for example, contains provisions dealing with fulfilment of electronic orders and unavailable goods.

9. Returns, Refunds and Defective Products

IRONVA respects the rights provided to consumers under South African law.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

Depending on the circumstances, customers may have rights relating to:

• Defective goods.
• Unsafe goods.
• Goods that are not of the required quality.
• Goods that are materially different from what was ordered.
• Certain online transactions.
• Goods that the customer had no reasonable opportunity to examine before delivery.
• Direct marketing transactions.
• Other circumstances provided for by applicable legislation.

The CPA specifically recognises consumer rights relating to returns in circumstances including defective goods and certain goods that were not reasonably examined before delivery.

For detailed information about how to request a return, please refer to our Returns & Refund Policy.

10. Order Cancellations

If you wish to cancel an order, contact IRONVA as soon as possible at:

info@ironva.co.za

If the order has not yet been dispatched, we will make reasonable efforts to accommodate the cancellation where legally permitted.

Once an order has been dispatched, the applicable return/cancellation process will apply.

Nothing in this section limits any statutory cancellation rights available to you under South African law.

11. Warranties and Consumer Rights

Our products are supplied subject to the warranties and consumer protections applicable under South African law.

Where a product is defective or does not comply with applicable statutory requirements, you may have legal remedies available to you.

We will assess reported product issues and may request photographs, videos, proof of purchase or other reasonable information to help determine the appropriate resolution.

We will not use these Terms to exclude statutory rights that cannot legally be excluded.

12. Product Safety

Customers must inspect products before use.

If you believe a product is damaged, defective or unsafe:

Stop using the product immediately and contact IRONVA.

Please provide:

• Your order number.
• Your name and contact details.
• A description of the issue.
• Photographs or videos where appropriate.

Do not attempt to repair or modify a potentially defective product unless authorised by IRONVA or the manufacturer.

13. Intellectual Property

All content appearing on the IRONVA website, including but not limited to:

• The IRONVA name.
• The IRONVA logo.
• Brand designs.
• Product photography created or commissioned by IRONVA.
• Graphics.
• Website design.
• Written content.
• Marketing materials.

is owned by or licensed to IRONVA unless otherwise indicated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our intellectual property without our prior written permission.

14. Third-Party Services

IRONVA may use third-party service providers, including payment processors, courier companies, website platforms, hosting providers and other technology or logistics providers.

These third parties may have their own terms and privacy policies.

While we take reasonable steps to work with reputable service providers, we cannot guarantee uninterrupted availability of third-party services that are outside our reasonable control.

15. Website Availability

We aim to keep the IRONVA website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

We may temporarily suspend the website for maintenance, security updates or other operational reasons.

16. Limitation of Liability

To the maximum extent permitted by law, IRONVA will not be responsible for losses arising from:

• Improper use of our products.
• Failure to follow product instructions.
• Unauthorised modification of products.
• Use of products outside their intended purpose.
• Incorrect assembly by the customer.
• Events outside our reasonable control.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

Nothing in these Terms is intended to limit your statutory rights as a consumer.

17. Events Outside Our Control

IRONVA will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including:

• Natural disasters.
• Severe weather.
• Strikes or industrial action.
• Power outages.
• Internet or telecommunications failures.
• Courier disruptions.
• Government restrictions.
• Civil unrest.
• Supplier disruptions.
• Other force majeure events.

Where such an event affects your order, we will make reasonable efforts to notify you and minimise the impact.

18. Privacy and Personal Information

When you place an order or use our website, we may collect personal information such as your name, contact details, delivery address and payment-related information necessary to process your transaction.

We will handle personal information in accordance with applicable South African data-protection laws, including POPIA.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights relating to your personal information.

19. Marketing Communications

If you subscribe to IRONVA marketing communications, you may receive information about:

• New products.
• Promotions.
• Special offers.
• Fitness content.
• IRONVA updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

20. Reviews and User Content

If you submit a product review, photograph, video, testimonial or other content to IRONVA, you confirm that:

• The content is your own or you have permission to use it.
• The content does not infringe another person's rights.
• The content is not unlawful, defamatory, abusive or misleading.

Where permitted by law and subject to our Privacy Policy, you grant IRONVA permission to use submitted content for marketing and promotional purposes.

We reserve the right to remove content that is fraudulent, misleading, offensive or otherwise inappropriate.

21. Promotions and Discounts

Promotions, discount codes and special offers may be subject to additional terms.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash.
• Discount codes may have expiry dates.
• Certain products may be excluded.
• Promotions cannot necessarily be combined.
• We reserve the right to correct obvious errors in promotional pricing.

Any promotion will remain subject to applicable consumer-protection laws.

22. Fraud and Suspicious Transactions

IRONVA reserves the right to investigate transactions that reasonably appear fraudulent, abusive or otherwise suspicious.

Where appropriate, an order may be placed on hold or cancelled.

We may request additional information to verify an order.

23. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this website with the relevant "Last Updated" date.

Changes will apply to future use of the website and future orders unless otherwise required by law.

24. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the consumer-protection mechanisms available to the parties.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection legislation.

25. Contact Us

If you have questions regarding these Terms, an order, a product or any other matter relating to IRONVA, please contact us:

IRONVA
Email: info@ironva.co.za
Website: ironva.co.za
Country: South Africa